Shipping Information

ORDERS MADE AFTER 13:00 WOULD NOT BE PROCESSED ON THAT SAME DAY

"On Sale" products will only be delivered by Premium

We work with several different companies to transport your orders to Mondoshawan spatial hyperdrive.

Shipment (all shipment times are estimated, all of them could suffer delays for external issues to us):

The products purchased will be delivered to the person and address indicated in the order using the shipping method chosen by the customer :

EXPRESS SHIPPING 24 / 48H:

It costs € 5€. (2€ for orders over € 60). Only for shipments within the peninsula.

ADD TO PENDING ORDER:

The order will be shipped alongside one of your pending orders. If you have more than one pending order, you will need to specify the order number to which you want to add the new one; otherwise, it will be added by default to your last order that was not sent. You can also choose this shipping method to add it to another order that you want to make in the future.

PICK UP IN STORE:

Come find your order at our store. Remember that you must wait for us to confirm availability by email. FREE.

Our store address is:

Street Desayuno con diamantes 3 Local Dch

50019

Zaragoza

Hours: Tuesday to Friday from 10:30 a.m. to 1:30 p.m. and from 4:30 p.m. to 8 p.m. : 30h / Saturdays from 10:30 a.m. to 2:00 p.m. and from 4:30 p.m. to 8:30 p.m.

SHIPMENTS TO BALEARIC ISLANDS:

It costs from 5€ depends on Courier selected.

SHIPMENTS TO THE CANARY ISLANDS:

It costs  from € 15, increased depends on the amount ordered. No minimum order fee reduction applies. The shipment is made through the Post Office and is delivered within 4-15 working days. We reserve rights to cancel any order from Canarias due to shipping costs exceed our limit.

INTERNATIONAL AND EU SHIPPING:

We make international shipments to different countries, the rates vary according to the destination. For countries of the European Union, shipping costs reduced over €120.

Important: Orders placed after 13:00 pm may not be processed until the next business day.

If you want an invoice for your order, you can request it at orders@quinto-elemento.es.

On Saturdays, Sundays and holidays there will be no delivery or delivery of orders except for store pickups, which can also be done on Saturday.

However, its delay will not imply a cancellation of the order or any compensation.

It is up to the customer to check the status of the merchandise upon receipt and to indicate all anomalies on the delivery receipt. . In a maximum period of 7 days you must inform Quinto Elemento.

By default, we will send the order as soon as we have availability of all the articles that make it up.

For shipments outside the Peninsula, special prices will apply.

Paypal incurs an additional cost for administration costs. In the event of unilateral cancellations by the client, we will not be able to return these amounts since Paypal keeps the commission. We recommend complaining to PayPal.

Return and Cancellation Policy

6-1 Information on the right of withdrawal for goods

Consumers have a 14-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 days without the need for justification. The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us (Quinto Elemento Store, Calle Desayuno con diamonds 3, 50019 Zaragoza, Spain; telephone 876 654 652; and email address devoluciones@quinto-elemento.es) of your decision to withdraw from the contract. through an unambiguous statement (for example, a letter sent by postal mail or email). You may use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return or deliver the goods directly to us or to Almacén SL, Calle Test n° 2, 12345 Ciudad Test, Spain, without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which to inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal form template

(You must only complete and send this form if you wish to withdraw from the contract)

– For the attention of Quinto Elemento devoluciones@quinto-elemento.es

– I hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer and […………………………………….………]

– Address of the consumer and user or consumers and users

– Signature of the consumer and user […………………………………….………] (only if this form is presented on paper)

- Date

6-2 Availability:

Items in Fifth Element can have four different types of availability, and they are as follows:

  In stock:

We have the item available in our warehouse, and we will ship it immediately (or first thing in the morning on the next business day, if we receive the request outside of our shipping hours). It will reach the customer within approximately 24 to 72 hours, depending on the shipping method chosen by the customer.

On request:

We do not have availability of the item in our warehouse, but we work on this product to order or it is pending arrival, at least as a general rule. It will take time to ship according to the product requested, but never longer than that specified on the product's availability label. We cannot guarantee that the product is available, so if there is any problem we will inform you as soon as possible.

If a time period is not specified, please contact us at ventas@quinto-elemento.es

Waiting times range from 7 to 28 days, normally the average time is 14 days.

Ordered products do not allow cancellation once the material is requested from our suppliers. With exceptions.

3D Printing On Demand:

It is an article that we manufacture ourselves when placing the order. It will take us to make the shipment according to the requested product, the volume of work and the printing times, but never longer than the time specified on the label of availability of the same.

If no period of time is specified, please contact us at pedidos@quinto-elemento.es

Waiting times range from 7 to 28 days, normally the average time is 14 days.

3D Printing On Demand products do not allow cancellation or refund. Except for specific exceptions. Since it is a material that we manufacture once you request it.

PRESALE or RESERVE:

The article is in one of these states, either because it has not been released to the market or because it is in replacement, and will arrive at our warehouse on the date indicated in the item's file. Once we have availability of the product, we will send the order immediately to the customer, to whom it will arrive within approximately 24 or 48 hours from then on, depending on the shipping method chosen by the customer. The product's release date are approximate and may be modified by the manufacturer or suffer delays due to logistical problems.

Some PRE-SALE or RESERVE items do not specify availability date. In these cases, contact us and we will try to find out as soon as possible.

The articles in PRE-SALE or RESERVE will not admit return or cancellation once they have been requested from the manufacturer.

Out of Stock:

Neither we nor our distributor have availability of the article, and we do not know when we will have it again. The product may be in replacement or has been discontinued. To find out more about the future availability of the item in question, contact us and we will try to answer you as soon as possible.