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Return and Cancellation Policy
6-1 Merchandise return:
Our policy, in compliance with current regulations, is to grant you the right to return any item purchased through the Fifth Element Online Store within 14 days from the date of receipt.
You will not have to provide any explanation, any item, purchased from the Fifth Element Online Store >, returned in its original packaging, sealed and in perfect condition will be accepted without further ado.
Within 48 hours from receipt of return, Fifth Element agrees to your refund.
Before making the return , you will have to communicate it to the department > Returns (returns@quinto-elemento.es).
If the reason for the return is that the returned item is defective or does not correspond to what was requested in the order, < strong> Fifth Element will bear the costs of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping and return costs .
6-2 Cancellation of order:
If the cancellation of the order arrives before the goods are shipped, the customer will not have any expenses. In the case of a cancellation after the order has been placed, the customer will be responsible for the shipping costs as well as the return costs for this same order.
Availability:
Items in Quinto Elemento can have four different availability types, and are as follows:
In Stock:
We have availability of the item in our warehouse, and we will send it immediately (or first thing on the next business day, in case of receive the request outside our shipping hours). It will arrive at the client in approximately 24 to 72 hours, depending on the shipping method chosen by the client.
On Request:
We do not have availability of the item in our warehouse, but if there is stock of the product in the warehouses of our suppliers, at less as a general rule. We will take time to ship according to the requested product, but never longer than the time specified on the availability label.
If no time period is specified, please contact us at orders@quinto-elemento.es
Wait times range from 7 to 28 days, normally the average time is 14 days.
PRESALE or RESERVE:
The article is in one of these states, either because it has not been released to the market or because it is in replacement, and will arrive at our warehouse on the date indicated in the item's file. Once we have availability of the product, we will send the order immediately to the customer, to whom it will arrive within approximately 24 or 48 hours from then on, depending on the shipping method chosen by the customer.
Some PRE-SALE or RESERVE items do not specify availability date. In these cases, contact us and we will try to find out as soon as possible.
For more information on the reserved items, you can consult section 7 of our conditions of use.
Out of Stock:
Neither we nor our distributor have availability of the article, and we do not know when we will have it again. The product may be in replacement or has been discontinued. To find out more about the future availability of the item in question, contact us and we will try to answer you as soon as possible.
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