SECURE PAYMENT
Fifth Element works to ensure the security of transactions with our clients and therefore we only work with the safest means of payment. All communications with sensitive data are secured by SSL certificate. Below we detail the payment systems that our online store currently has.
Virtual POS Caixa Banc ("la Caixa") / Credit Card/ Bizum
The virtual POS (SERMEPA) is a device prepared to work in a totally safe way within the operations of sales through the Internet, that is:
A.- It will try to contact the issuing bank of the card to request the authentication of the owner (verification of their identity) before requesting the corresponding request for authorization. In this way, it is guaranteed that only the genuine holder, owner of the card, will be able to operate with it.
B.- It implements SSL in all communications that prevent the interception of information by third parties. Therefore, confidentiality is ensured in all communications established during the transaction.
C.- It also enables mechanisms to prove the authenticity of the origin of the transactions and that also prevent the manipulation of data by third parties. In this way, the integrity of the transaction data is ensured.
D.- The card data is not known to Fifth Element, thus preventing this information from being used later by fraudulently third parties. (The best way to safeguard sensitive customer information is NOT to have it). This information is conveniently stored by the Virtual POS, which in turn will provide it to the payment system when necessary (for example, in a return).
Therefore, all transactions made through the Virtual POS will have all the guarantees of security, confidentiality and integrity for the participating agents: cardholders and their issuing entities, and businesses and their purchasing entities.
The Virtual POS will be updated with the latest Secure payment versions issued by international organizations.
How does it work?
1. The merchant contacts the Virtual POS and provides the transaction details: the amount, the currency, the identification and the name of the merchant.
2. The Virtual POS requests the card and expiration date from the customer.
3. The Virtual POS contacts the financial institution that issued the card.
4. The issuing entity requests authentication from the client. The client can prove his identity by means of a password, a phone call, etc. as agreed with your issuing entity.
5. The Virtual POS requests authorization from the issuing entity.
It may happen in some cases that the issuing entity and the cardholder have not yet agreed on any authentication method, so step 4 does not always it is carried out, although from the point of view of the Fifth Element the transaction remains secure.
PAYPAL
PayPal is an on-line payment system -line of international renown.
PayPal protects your financial information with industry-leading fraud prevention and security systems. When using PayPal, financial information is never shared with the seller. Once the payment is completed, the transaction receipt will be sent to you by email.
Tutorial:
Once you have selected your products in our store, access the basket, confirm it and select the shipping system that suits you best.
By accessing the next step you can choose the payment method. If your option is PayPal follow these steps:
1. If you are already a registered PayPal user: enter your access data. In the next step you can confirm the payment.
2. If you are not a PayPal user: Click on the "continue" link located under the text "Don't have a PayPal account?"
2.1. Enter your billing information: choose your credit card and after filling in the requested information, click on "review order and continue"
2.2. Review payment: At this time you can review the payment. Once this step is completed, click on "Pay now" to finalize the transaction.
Paypal incurs an additional cost for administration costs. In the event of unilateral cancellations by the client, we will not be able to return these amounts since Paypal keeps the commission. We recommend complaining to PayPal.
BANK TRANSFER
You can make payments by bank transfer. Fifth Element works with "La Caixa" to facilitate your payments.
Bank transfer or deposit account is the preferred system for those still wary of online payment. Payment by bank transfer or deposit account is, and will continue to be, the safest system, although little by little it is relegated due to its non-automaticity when making a purchase.
Bank transfer or deposit into account means a delay in the management of your purchase which will not enter the preparation process until it has been confirmed.
Transfer or deposit into account?
The bank transfer enjoys the convenience of making a payment from your trusted office by ordering a transfer of money from your checking or savings account to the one indicated by you as the destination account. This method has the exception of the collection of a commission by your office if the payment is not made to another of the same bank or box.
The account deposit is the displacement on your part to the office chosen by you for payment and payment of the agreed amount to one of the accounts made available to you for the payment of your purchases. This operation has no associated commission.
Confirmation of the transfer
Your order will enter the packaging process once payment has been confirmed. The item ordered by you will remain reserved for 48/72 hours during which you can make the payment. For our part, we will carry out reviews of our accounts in search of the same. (these times may be modified according to special situations)
If you want to speed up the shipping of your order, send us a copy of the transfer or account deposit receipt to ventas@quinto-elemento.es and we will proceed to packaging and shipping it.